Shipping Information

We calculate shipping charges at checkout. After you've selected your delivery country or region, all available delivery options are displayed.

We aim to ship 'in stock' orders within 24 hours of receipt of order.


  • Orders placed before 12pm Monday through Friday are typically processed and shipped within 24-48 hours. Orders placed on the weekend will ship out the following Monday or Tuesday at latest.     
  • Once order is on its way, you will receive an email with tracking info so you can follow it to your doorstep.
  • Please include your telephone number with your order so that the courier can reach you if there is a problem.
  • All orders placed will ship from our warehouse in Belgium.

Non-EU Deliveries

  • We ship to most worldwide destinations through our USA site - . If your country is not in our list of countries please email us to find out if we can offer a service.
  • Available services and charges are displayed on the basket page and during checkout.
  • International orders with multiple items may incur a higher shipping cost than shown. In that case we will email the revised total for your acceptance before processing your order.
  • Orders shipped outside the USA may be subject to customs charges. These charges are additional to any delivery costs and will need to be paid by the recipient.
  • All consignments are fully insured and dispatched using the best selected carrier service.

Damages and Non Delivery

  • You should inspect the products when you receive them for defects or damage.
  • If you take receipt of a defective or damaged item please inform us immediately, in order that we can resolve the matter with minimum delay.
  • Any items delivered by courier which appear to be damaged must be signed for as such or refused and returned to sender.
  • Non-delivery of an order needs to be reported to us within 7 working days of the date of dispatch. Dispatch of your order is confirmed by e-mail and this indicates the date of dispatch.

Other Information

  • All delivery options are subject to availability and working days exclude public holidays.
  • Please note that we reserve the right not to deliver an order if we believe the address isn't secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
  • In certain circumstances we may only ship to a verified registered cardholder address.